Community Manager

Reports to: Division Manager                                 

Supervises: 1-2 employees, supervises entire on-site staff (i.e., Maintenance and Groundskeepers etc.)                                                                                            

Wage Status: Salary/Exempt

BLC Communities is a full-service, multi-family real estate firm that delivers highly specialized Property Management Services focused primarily on Manufactured Housing. As an affordable housing option to apartment living, BLC believes that every family deserves to have the opportunity for home ownership and to live in a supportive and safe community with their own yard. Our employees work hard each day for those that choose to call one of our communities their home.

Job Summary:

The Community Manager is fully accountable for all day-to-day property operations, overseeing and enhancing the value of the property. Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment. Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.). Must possess a positive attitude and the ability to be friendly and professional under all circumstances. Persons in this position must be able to:

• Participate in training to comply with new or existing laws.
• Must be available to work evenings and weekends as required.
• Present self in a neat, clean and professional manner always throughout the workday and/or whenever present at the community.
• Comply with policies and expectations as demonstrated in the Employee Handbook.

Job Responsibilities/ Essential Functions:

• Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-in/move-outs, etc.).

• Ensure that all rents and late fees/check charges are collected, posted and deposited in a timely manner.
• Generate necessary legal action, documents and process in accordance with State and Company guidelines.
• Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations and certificates of insurance.
• Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds.
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.

• Confirm all leases and corresponding paperwork are completed and input to software System accurately and on a timely basis.
• Ensure current resident files are properly maintained.
• Ensure all administrative paperwork is accurate, complete and submitted in a timely manner.
• Lead emergency team for community. Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (i.e., criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Deal with resident concerns and requests on timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (i.e., resident functions, special promotions, monthly newsletters, etc.).
• Ensure distribution of all company or community-issued notices (i.e., severe weather, emergency, etc.).
• Consistently implements polices of the community.
• Consistently use successful techniques and company directives to screen, hire, orient and train new personnel.
• Ensure efficiency of staff through ongoing training, instruction, counseling and leadership.
• Plan weekly/daily office staff schedules and assignments.
• Coordinate maintenance schedule and assignments with Maintenance Supervisor.
• Administer action plans consistently, and on a timely ba